Recognizing the trust you place in us when we deliver to your doorstep, our goal is to offer you the best cost and time effective shipping methods, no matter where you live. In case you need to receive goods urgently, we offer expedited delivery option as a value-added service.
Shipping charges for your order will be calculated and displayed at checkout. Delivery costs and time depend on the chosen option:
|US & CA
Please note, DHL Express deliveries can only be made to physical addresses. If you would like to order to PO Boxes/APO/FPO/DPO locations, choose the standard delivery option instead.
If your order is not delivered within the estimated delivery time window, please note that shipments can suffer unexpected delays in customs, be delayed due to extreme weather conditions or other events that might affect the transport of your parcel. Be aware that shipping times do not include processing time. For detailed order status update, feel free to contact us.
If by an unfortunate event your products arrived damaged, defective or incorrect, please let us know and we will be sure to have this rectified, return policy can be found here.
IMPORTANT: Please hold on to the original packaging until you inspect the contents as original packaging is needed in case the item is damaged, defective or incorrect. Kindly note, we are not responsible for any loss or theft that happens after the package is delivered.
We strive to dispatch parcels as soon as possible, therefore, it is not always possible to cancel orders. If you changed your mind and want to make any changes to your order or need to cancel, please email us within 2 hours after the order was placed, contact form can be foundhere.
Please be sure to include these details in the cancellation email: order number and cancellation reason. If you have already received an email notifying you of the dispatch of your order, unfortunately, it is no longer possible to cancel the order and you would need to wait until it is delivered and then return it to us or refuse it at the time of delivery. In case of refusal return shipping charges may apply.
Shipping address cannot be changed or modified once order is dispatched. If for some reason the package was refused at the time of delivery, order will be returned to us and return shipping charges may apply.
If a cancellation request is approved, a refund would be issued using the same method of payment that was used for purchase. Please allow 1-2 business days for refund processing.