FAQ

Please select your desirable goods and add them to the cart, then click ‘Shopping Cart’ button. 

When you are ready to order, tap on ‘Proceed to Checkout’.

After you filled in your address information, select ‘Continue to Shipping’. 

Choose your desired shipping method and click on ‘Continue to Payment’. 

Fill in your payment details and tap on ‘Pay Now’.

Yes. You do not need to have an account to place an order.

We accept all major credit and debit cards such as Visa, Master Card, American Express as well as payments via PayPal. In addition, you can also choose from express payments such as PayPal Express and Apple Pay to complete transactions without the need to fill out the shipping and billing form.

Credit card statement will show the purchase from ‘WORL*ESALES’ or ‘WORL*SP’.

Order can only be shipped to one address. If you wish to receive parcels at different addresses, you must place a new order for each different address.

Follow these steps to enter discount code:

On the cart’s page, click ‘Proceed to Checkout’.

Look for a field ‘Gift Card or Discount Code’ at the right side of the checkout window.

Enter your discount code correctly and then click ‘Apply’.

Savings will be automatically applied.

*Discounts might not be applied for products that are already on sale.

Yes. We do have bulk discounts options on selected products. To order in bulk and for more information, please send us an email at support@batterydivision.com.

After you have placed an order, you will receive a confirmation letter to the email you provided for the purchase. In case you cannot find this email, please ensure you check your spam or junk folders. If you enter a phone number instead of an email address, you would receive your order confirmation and shipping updates by SMS to your mobile phone.

Order confirmation message will be sent to your mobile phone or email you provided for the purchase. If you have not received any email updates about your order, it is likely the emails were marked as spam. Be sure to check your spam folder for emails about your order.

If you want to make any changes to your order or need to cancel, please email us immediately within a few minutes of purchase to request changes. Please include your full name and order number to expedite your request.

Your order identification number will be sent to you via email once the payment is completed and confirmed.

Yes. We are gladly delivering all over the world and use the best possible service to get your order to you.

We offer standard and expedited shipping options:

Standard Registered delivery which is $3.95 (free for orders over $49.99).

DHL Express delivery which is $14.95.

Please see our Shipping page for more details.

Every order is of primary importance for us thus we react responsively. We promise to dispatch all orders within 1 business day after payment is processed.

Yes. All products can be shipped to PO boxes, APO/FPO addresses. However, please keep in mind that express deliveries are only made to physical addresses. If you would like to order to PO Box/APO/FPO/DPO locations, please choose the Standard Registered delivery option.

Your tracking number would be sent to you via email, once your order is dispatched.

Unfortunately, shipping addresses cannot be changed or modified once your order is dispatched. However, if an order has not been marked as ‘Shipped’, please get in touch with our support team by email at support@batterydivision.com so we can help you further. Please note, in case the package failed to deliver or was refused, order would be returned to us.

On rare occasions, due to transit delays and other factors outside of our control (e.g., weather delays, remote locations you want items to be shipped), orders may take longer to arrive. If your order is not delivered within the estimated delivery time window, please note that shipments can sometimes suffer unexpected delays and kindly allow additional time for the delivery.

Customs policies vary widely from country to country. All fees imposed during or after shipping internationally are the responsibility of the customer, please contact your local customs office for further information.

*All personal US orders below the $800 de minimis threshold are admitted free of customs duty. Also, customs charges or any other additional payments do not apply to European Union countries.

In case the products are damaged, defective or incorrect, please contact us within 30 days upon delivery. Please attach pictures showing the issue and send us an email including your order number and we will be sure to assist.

Yes. As a specialized seller, we sell only genuine products from authorized suppliers. Every product in our listing is 100% original.

It stands for Milliamps Hour. Milliamps Hour (mAh) is important because it is the easiest way to distinguish the strength or capacity of a battery. The higher the mAh, the longer the battery will last.

Yes. Always replace the battery or batteries in your equipment with the size and type specified by the manufacturer.

NiMH batteries nominally operate at 1.2 V per cell.

Yes. For most high drain electronic applications, NiMH batteries are ideal substitutes and you do not need to worry about the apparent voltage differences. In the case of a device like a radio, where a higher voltage can mean a stronger signal, a fresh alkaline battery may be a better option but more expensive than a rechargeable NiMH battery.

Charge 14–16h for the first time. To charge a NiMH battery you will need a specific charger as using the incorrect charging method can render your battery useless.

No. All rechargeable batteries can be charged in any charger.

The number of times a battery can be recharged depends on how the battery is used. Every time a rechargeable battery goes through a charge and discharge cycle it loses a tiny bit of capacity. A NiMH battery can be charged and discharged hundreds of times, but whether that means 200 times or 800 times has a lot to do with how these are being used.

Yes. If the batteries are of the same type, then you can use a higher capacity (i.e. higher mAh) battery instead of the lower one. The reverse is also true. Using a higher mAh rated battery will allow the device to run longer on a charge.

Only batteries that are specifically labeled "rechargeable" should be recharged. Any attempt to recharge a non-rechargeable battery could result in rupture or leakage. Rechargeable batteries paired with one of our different chargers, can be recharged hundreds of times.

DO’S 

✅ – Remove batteries from the device as soon as possible after they are depleted, preventing a battery leak.

✅ – Always use the correct size and type of a battery specified by the manufacturer of your device.

✅ – Store batteries in their original packaging, in a dry place, and at normal room temperature until ready to use.

✅ – Replace all used batteries at the same time and insert batteries properly, with the plus (+) and minus (–) terminals aligned correctly. 

✅ – Insert batteries by placing the negative end in first, then push the battery down so the positive end clicks into place. 

✅ – Keep all batteries or objects with batteries out of reach and secured away from children and pets.

✅ – Remove batteries from equipment while it is being powered by household alternating current (except for hardwired smoke alarms that use backup alkaline batteries).

DONT’S 

❌ – Leave batteries in your device if you suspect it will not be used for several months. Many devices do not power off completely when switched off and, after time, may cause the batteries inside to leak.

❌ – Carry batteries loose in your pocket or purse as they may create a safety risk. They can be shorted by contact with metal objects and may leak, overheat, or rupture.

❌ – Mix old and new batteries or batteries of different types (for example heavy duty zinc chloride batteries and alkaline batteries) in the same device as this may cause the batteries to leak.

❌– Attempt to recharge non-rechargeable batteries. This can cause your batteries to overheat or leak.

❌– Place your batteries in a refrigerator. This will not ‘recharge’ your batteries, increase storage life or your batteries’ power.

❌ – Put batteries or battery-powered devices in very warm places. Extreme temperatures reduce battery performance and may also lead to a leakage.

❌ – Remove the battery label, attempt to take the battery apart, or dispose of in a fire as this may lead to rupture and/or chemical burns.

Do not mix old and new batteries. Doing so will reduce overall performance and may cause battery leakage or rupture. We recommend replacing all batteries within a device.

Yes. Remove batteries from a device when it is not expected to be in use for several months.

If equipment must be used periodically in extreme temperatures, premium alkaline batteries are recommended.

Carefully follow instructions on your equipment regarding proper insertion of batteries, ensuring that the + (plus) and – (minus) terminals are aligned correctly.

The shelf life is counted by the discharge rate. The rate of self discharge for any battery depends on the temperature at which it is stored. Stored at 70 degrees °F (20 °C), NiMH batteries will lose up to 40% of their charge within a month. If they are stored at a higher temperature, they will self discharge at an even higher rate. NiMH batteries stored at a lower temperature self discharge at a lower rate.

Yes. Batteries can get warm during the charging but will cool quickly after the recharging. This is a normal occurrence and no cause for concern.

If you have any questions or comments for us, feel free to email us directly at support@batterydivision.com – we will get back to you as soon as possible.

Yes. If you would like to stock our range, we would love to hear from you. Feel free to email us directly at support@batterydivision.com– we will get back to you as soon as possible.

If you have any questions or comments for us, feel free to email us directly at support@batterydivision.com – we will get back to you as soon as possible.

We promise you to answer your message within 24 hours during business days.